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Visit To Xiamen Air Hq. Behind The Scenes Of China's Best Airline 厦门航 空 |Johor Kaki Travels For Food

Xiamen-Air-Headquarters-厦门航空

I had the privilege to see Xiamen Air Headquarters inwards Xiamen on iii November 2017. It’s an oculus opening see to i of China’s leading airlines together with emerging global player.

Xiamen-Air-Headquarters-厦门航空

From the one-half solar daytime see which included tours of the in-flight catering kitchen , crew preparation centre together with client service centre , I saw that Xiamen Airlines puts a lot of emphasis on security together with first-class client experience.

Xiamen-Air-Headquarters-厦门航空

First things , first. Our showtime halt was the conference room where nosotros viewed a corporate video together with were hosted to a scrumptious in-flight repast 😋

Xiamen-Air-Headquarters-厦门航空

We were treated to a typical in-flight describe organisation degree repast served on Xiamen Airlines. Quality in-flight repast is identified past times Xiamen Air every bit i of its competitive edge. Xiamen Air designed their in-flight meals to come across the six ideals of skillful sense of savour , odour , cuisine , presentation , vino , cutlery , together with ambiance 美味 , 美形 , 美酒 , 美器 , 美食 , 美境.

Xiamen-Air-Headquarters-厦门航空

We had tender savoury stir fried mutton , gently spicy fish , savoury duck together with mushroom soup , shrimps , sweetness cod ringlet together with more. When it is neatly arranged on the tray , it may non expect similar much nutrient but it's actually a lot to swallow , good balanced together with really filling 😄

Xiamen-Air-Headquarters-厦门航空

Executive Chef 黄 developed all the dishes for Xiamen Air including this serial of sauces. Personally , I similar to sense of savour my nutrient without sauce but arrive at give the sweetness spicy Xiamen mode of chili sauce a try.

Xiamen-Air-Headquarters-厦门航空

Ah.... I hereby declare that this was the best Portuguese egg tart that I accept always tasted inwards Singapore , Malaysia , Shanghai , Macau , Hong Kong , Little Portugal Toronto (disclaimer: I accept non been to Portugal earlier 😂 ).

The flaky base of operations was together with then calorie-free together with crispy , tiny bits barbarous all over when I combat into it. The custard was sooo... polish together with creamy amongst pronounced eggy sense of savour together with aroma.

I was hoping to sense of savour it i time again on the flying dwelling solid to Singapore but was told that it is solely served to guests visiting Xiamen Airline's headquarters 😂

Xiamen-Air-Headquarters-厦门航空

Tasting Xiamen Air's delicious in-flight repast whetted our appetite to see their in-flight catering kitchen. But , earlier entering the facility nosotros had to position on sanitised overalls , masks , caps together with shoe covers. I tin flame view that nutrient hygiene together with security are top priorities at Xiamen Air.

Xiamen-Air-Headquarters-厦门航空

The footling regular army of cooks together with staff busy preparing ingredients , cooking together with packing in-flight meals for Xiamen Air passengers. I am impressed amongst the logical together with polish operate current together with cleanliness of the sprawling kitchen. Xiamen Air's in-flight catering tin flame arrive at xxx ,000 in-flight meals a day.

Xiamen-Air-Headquarters-厦门航空

We were busy trying to larn the best shot of the beautifully plated meals 😄 We were the showtime visitors allowed into Xiamen Air's in-flight catering centre since it opened inwards 1988 😄 

Xiamen-Air-Headquarters-厦门航空

Our adjacent halt was Xiamen Air crew preparation centre 厦门航空培训部.

After feasting on skillful nutrient together with feasting our eyes inwards the kitchen , it is fourth dimension for unopen to exercising 😄

Xiamen-Air-Headquarters-厦门航空

But no , nosotros were watching cabin crew larn through the paces inwards rigorous training. It would endure fun to jump off together with bounce downward on that slide 😝 (In preparation lah.)


(Best viewed on spider web version on lap top or desk top)

Xiamen Air position a lot of emphasis on safety. All recruits are trained to operate security equipment together with operational crew are position through refreshers regularly.



Xiamen Air crew preparation centre straight off has five amount displace simulators (with unopen to other five to a greater extent than inwards the pipeline). The heavy investment reflects Xiamen Air's commitment to flying security which earned it , its outstanding accident-free record.

Xiamen-Air-Headquarters-厦门航空

We also visited Xiamen Air's client service centre 厦门航空95557客服中心. A cheery bloom isle greets guests at the entrance - the numbers 95557 is Xiamen Air's 24-7 client service hotline.

Xiamen-Air-Headquarters-厦门航空

I poked my caput into a classroom together with saw client service officers inwards preparation 😄 There are to a greater extent than than 350 client service officers at the 95557 centre together with the average historic menstruum is simply 27 years one-time 😄

Xiamen-Air-Headquarters-厦门航空

The client service centre has many busy 13-member teams responsible for unlike types of services such every bit ticketing , payment , itinerary changes etc. Team leaders vesture white together with squad members , the corporate blue.

In 2015 , nearly five i 1000 1000 customers called 95557. Connection charge per unit of measurement is nearly 90% , together with remarkably , client satisfaction is most 100%.

Xiamen-Air-Headquarters-厦门航空

Xiamen Air provides skillful client service. How arrive at I know? Besides winning many service character awards such every bit "China Best Call Center" , I saw the client service officers smiling every bit they spoke amongst (invisible) customers at the other terminate of the line.

I was told long agone to smiling 😃 when speaking on the telephone because though the individual at the other terminate of the describe may non view my smiling , they tin flame definitely experience it 😄

Xiamen-Air-Headquarters-厦门航空

From my curt see to Xiamen Air , I saw that a lot of difficult operate , squad operate together with dedication lay behind the numerous glamorous awards together with accolades Xiamen Air receives. Founded solely inwards 1984 , the immature Xiamen Air won the coveted "The Best Airline In Mainland China" observe consecutively , multiple times.



👉 Xiamen Air is i of the airlines that I wing amongst confidence because of it's impeccable flying security tape , professional person together with sincere cabin crew , delicious in-flight meals together with caring client service. Xiamen Air's all Boeing 160-aircraft fleet is immature besides , amongst the average aircraft historic menstruum at less than five years old.

✈ Xiamen Airlines MF874 departs Singapore for Xiamen at 8:55am everyday. Xiamen Airlines MF852 departs Singapore for Xiamen at 3:15pm everyday.

✈ Xiamen Airlines MF851 departs Xiamen for Singapore at 9:45am everyday. Xiamen Airlines MF873 departs Xiamen for Singapore at 5:40pm everyday.

Date visited: iii November 2017



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